Getting help: support tickets and training videos
Report an Issue at the bottom of the sidebar opens the support drawer.
It has two tabs: New Ticket, and My Tickets, where the ticket's status and any replies from the Trussi team appear. Replies come back into that same thread, so it is the place to check rather than email.
Ticket types are Bug Report, Feature Request, Question and Other; priorities are Urgent, High, Normal and Low. A ticket shown as Received has not been picked up yet, and one asking for an update required is waiting on your reply.
Help & Training, in the sidebar just above Report Issue, holds walkthrough videos by category, and written guides for every topic this assistant can answer. It opens on the Guides tab, since that is what most people are after when they are stuck mid-task; the video tabs sit beside it. With the Training Hub add-on, account admins can also upload their own company videos there, private to your company.
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